O le ITIL e aofia ai se faasologa o tusi e tuʻuina atu ai taʻiala i luga o le tuʻuina atu o 'auʻaunaga lelei IT ma luga o nofoaga e nonofo ai ma nofoaga faʻalesiosiomaga e manaʻomia e lagolago ai le IT. O le ITIL ua atiaeina i le amanaia o le faatupulaia o le faalagolago o le faalapotopotoga i le IT ma faia ai faiga sili ona lelei mo le IT Service Management.
Faʻamanuiaga o le ITIL: I le tuʻuina atu o se auala faʻaleleia mo le puleaina o le IT, 'ua mafai e le ITIL ona fesoasoani i se atinaʻe i auala nei:
- faaitiitia tau
- faaleleia atili auaunaga tau IT e ala i le faʻaogaina o faiga masani sili ona lelei
- faʻaleleia le faamalieina o tagata faatau i se auala sili atu ona faʻapitoa e faʻatino ai auaunaga
- tulaga faataatitia ma taiala
- faʻaleleia le faʻatupulaia
- faʻaleleia le faʻaaogaina o tomai ma le poto masani
- faʻaleleia atili le tuʻuina atu o auaunaga faʻaletolu e ala i faʻamatalaga o le ITIL poʻo le ISO 20000 e fai ma faʻamaumauga mo le tuʻuina atu o tautua i auaunaga tau oloa.
O le ITIL faʻamaoniga o loʻo i ai i totonu o le sili ona sailia i totonu o le IT industry.
O nisi o ITIL Certifications e masani lava ona faia i le lisi o tusi faamaonia sili ona maualuga tau totogi. O tusi faamaonia a le ITIL o loʻo pulea e le ITIL Certificate Management Board (ICMB), lea e aofia ai le OGC, IT Service Management Forum International ma lua aʻoga faʻataʻitaʻiga: EXIN (faʻavae i Netherlands) ma ISEB (faʻavaeina i Peretania). EXIN ma ISEB faʻatautaia suʻega ma tuʻuina atu agavaa i le Foundation, Practitioner and Manager / Masters level i le taimi nei i le 'ITIL Service Management', 'ITIL Faʻatonuina', 'ma le' ICT Infrastructure Management '.
O le lima TALI Galuega
O le lima ITIL Tulaga o loʻo taua i lalo:
- Taiala o Auaunaga: O le tusi Taiala o Auaunaga ua maua ai se vaaiga i le ITIL e fetaui ma pisinisi ma tekinolosi faamatalaga. O loʻo faʻamaoti mai ai o laʻasaga taʻitasi o le soifuaga o le auʻaunaga e tatau ona taulai tonu i le pisinisi, faatasi ai ma faʻamalamalamaga o pisinisi, manaʻoga, ma taʻiala tau pulega.
- Auaunaga Faʻatino: O le tusi tusi o le Auaunaga o loʻo tuʻuina atu ai taʻiala i luga o le gaosia / tausia o faʻamatalaga faʻatekonolosi faʻamatalaga, tusiata, ma pepa.
- Transitioning Service: O le Polokalame Toe Fuataʻi o Auaunaga e taulaʻi atu i le suiga o le suiga o galuega ma faʻamalologa, tuʻuina atu taʻiala ma faʻatautaia galuega mo le fesuiaiga o auaunaga i le pisinisi.
- Galuega faʻatino: O lenei tusi e taulaʻi i le faʻatinoina ma le pulea o gaoioiga faʻavae e faavae i luga o le filifilia o le fesoasoani ma le tuʻuina atu o le auʻaunaga.
- Faʻaauauina le Faʻaleleia o Auaunaga: O lenei tusi e taulai atu i elemene o elemene na aofia ai i le faailoagofieina ma le faʻalauiloaina o le faʻaleleia o le auaunaga ma faʻasalalauga e aʻafia ai le litaea.
ITIL Version 2
O le lomiga muamua o le ITIL na taulai atu i le olaga ola ma sili atu i le faagasologa. ITIL V2 na vaevaeina i ni vaega tetele se lua: lagolago auaunaga ma le tuʻuina atu o auaunaga.
Lagolago Auaunaga tali atu i le atugaluga: E faʻapefea ona faʻamautu le nofoaga autu o fesoʻotaʻiga i le tagata o loʻo faʻaogaina auaunaga talafeagai? E aofia ai faʻasalalauga e mafai ai e le IT ona tuʻuina lelei lelei. Lagolago Auaunaga ua vaevaeina i vaega nei:
- Suiga Pulega
- Faʻasaoina Pulega
- Faʻafitauli Faʻafitauli
- Faʻalavelave Faʻalavelave
- Faʻafoega o le Faʻasalalauga
Auaunaga Auaunaga o le puleaina lea o auaunaga IT, ma aofia ai le tele o faiga tau pulega e faʻamautinoa ai o loʻo tuʻuina atu auaunaga faʻapitoa e pei ona malilie i ai i le va o le Faʻalapotopotoga o Auaunaga ma le Kamupani. O le mea moni, e tatau i kamupani o loʻo tuʻuina atu auaunaga ona ofoina atu i le 'aufai pisinisi ia lava le lagolago. Auaunaga Auaunaga e ufiufi ia mataupu ia e tatau ona iloiloina ina ia mautinoa ai lenei mea. Tuuina atu le Auaunaga i:
- IT Pulega tau Tupe
- Faʻaauau pea le Pulega
- Pulea gafatia
- Pulega o Faʻamasinoga
- Auaunaga Faʻavae Auaunaga
- Fale Tautua
ITIL Tusi Faamaonia
O lomiga taʻitasi o le ITIL e tolu polokalama faʻamaonia e fetaui. O latou na:
- Le Tusi Faamaonia o le Faavae: E mafai ai e tagata ona malamalama i upu o loo faaaogaina i totonu o ITIL. O loʻo taulai atu i le malamalama o le faavae e tusa ai ma le ITIL Auaunaga Lagolago ma Auaunaga Faʻasalalau Auaunaga faapea foi ma le telefoni Faʻamatalaga ITIL ma talaʻaga. O se faʻamuamua mo Tusi Faamaonia a le Loia ma le Pule i le Faʻamatalaga o Auaunaga IT.
- Tusi Faamaonia o le Fomai: Fofo i luga o le malamalamaaga ma le faaaogaina o faiga faapitoa i totonu o le pulega o le IT Service.
- O le Tusi Faamaonia a le Pule: E faʻatatau i tagata tomai faʻapitoa, oeo le a aafia i le puleaina o galuega tau pulega o auaunaga.
ITIL Iloiloga e faʻamaopoopoina e ala i ofisa e lua, o le EXIN ma le ISEB.
EXIN Faamatalaga
EXIN o le Institute for Institute of Information Science i Netherlands. O i latou o se faʻalapotopotoga o suʻesuʻega faʻavaomalo faʻavaomalo ma se faʻavae tutoatasi e faʻatulaga manaoga faʻaleaʻoaʻoga mo le atinaʻeina ma le faʻatulagaina o suʻega i le matāgaluega o Tekonolosi Tekonolosi
EXIN ua aafia i le ITIL certification talu mai le amataga o le ITIL i le amataga o le 1990 ma ua avea nei ma se tasi o lala sooupu o loʻo aʻafia i le faʻaauau pea o le atinae o le ITIL.
ISEB Information
O le ISEB o le Board Board Examination Board. E ogatusa ma le British Computer Society ma taulaʻi i le tuʻuina atu o faʻamaoniga e faʻaopopo ai le taua i galuega faʻapitoa e ala i le tuʻuina atu o auala ma le faʻavae mo le faʻaleleia ma faʻaleleia le atinaʻeina o galuega .